Grandeur Incorporated Pvt. Ltd. (G-Inc.) Warranty Policy (Nepal)

Warranty Coverage G-INC warrants its products against technical defects related to components, software, or user interface when purchased directly from G-INC or authorized resellers.

Warranty Conditions

1. Product must be for personal use.
2. Warranty period must be valid.
3. Purchase invoice/bill must be provided during repairs.
4. Product must not be tampered with or repaired by unauthorized centers.
5. Physical damage must not be present.

Warranty Exclusions

1. Modifications to the product.
2. Commercial use of the product.
3. Improper use as determined by G-INC.
4. Damage due to external factors like lightning, voltage surge, etc.

Types of Warranty

• Dead on Arrival (DOA): 15 days from purchase. The product should be returned in its original packaging and brand-new condition for a replacement.
• Under Warranty (UW): Covers technical defects from the end of DOA to the end of the warranty period. Includes carry-in, in-house, and onsite services.
• Out of Warranty (OOW): After the warranty period, repairs can be done at G-INC centers under charge based on condition.
• Sale Warranty (SW): Warranty on sale items will be limited to 3 months, 6 months or as mentioned in sales scheme.

Warranty Periods for Product Categories

• Energy Products: 1-2 years.
• Audio Products: 1 year.
• Smartwatches: 1 Year.
• * for sale scheme the above warranty will not be applicable, you can find the warrant details in Sales Scheme details.

General Terms & Conditions

• Warranty terms are subject to change without notice.
• Warranty is non-transferable.
• Warranty starts from the date of purchase.
• G-INC reserves the right to deny repair of outdated models due to spare part unavailability.
• In the event of replacement, the customer must provide the full product and accessories in intact packaging.

Limitation of Liability G-INC is not responsible for damages due to misuse, external factors, or unauthorized modifications. Liability is limited to the amount paid for the product.